Cancellation / Refund Policy

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Cancellation / Refund Policy

Can I get a refund from the USAGCD?

Customer (s) are responsible for claiming a refund (his / her money) if:

The USAGCD office agreed to receive the customer’s request, after which an individual decision withdraws this decision not to complete the status of the request only if the USAGCD office didn’t provide consultation or substantive information about the inquiry until the withdrawal.
The USAGCD office provides false or dishonest advice regarding the customer’s request or case, which resulted negatively the customer’s request. The customer shall not have the right to claim a refund in case of unsuccessful completing the customer's request due to any objective circumstances, actions of third parties and factors beyond the control of the USAGCD office.
The customer cannot obtain the visa/immigration due explicitly to misinformation by the USAGCD office.
That the customer made a real/honest mistake in submitting the request to USAGCD for which he notified the USAGCD office immediately.
At USAGCD, we strive to provide every customer with efficient and reliable service. However, we know that there may be times when a customer wishes to cancel our service. We offer a money refund guarantee and will fully refund the amount paid according to each case. If you submit a request for a refund within 45 days and the relevant government agency does not approve your request, we will issue you a full refund within three working days.

Please note that USAGCD will issue no refund approvals for a customer/customers who wish to terminate their agreement with USAGCD before the time of delivery of customers’ immigration and/or visa applications. Refunds will only be issued after the relevant authority/body has submitted a negative decision regarding the customer’s condition/request. Refunds will be processed to the original payment method.

In general, we cannot refund refunds upon successful submission of an order or if online registration has been submitted and approved with the relevant government agency, which has approved the customer’s request. If you believe we have not performed our work following the terms and conditions indicated in the order form, please email us.

USAGCD office collects an administration fee on the refunded amount which shall be adjusted according to the package selected by the Customer for which he submits a request, as follows:

“Professional advice for H1B” service amount shall not be refunded once given and no administration fee will be due – 0 EUR
For all packages “One Person” the administration fee in case of refund shall be 18 % of the amount of the relevant package paid by the Customer
For “Visa B1/B2” package the administration fee in case of refund shall be 18 % of the amount of the relevant package paid by the Customer
For “Professional Advice regarding a study visa” package the administration fee in case of refund shall be 50 EUR
For “Application for 1 year for family” package the administration fee in case of refund shall be 18 % of the amount of the package paid by the Customer.
For all VIP packages ( “One person VIP”; “Applying for VIP”; “PLATINUM”; “One person – Five years”; “FAMILY – Five years”) – 18 % of the amount of the relevant package paid by the Customer.

The above administration fees will be set-off by the amount of the chosen package subject to refund to the Customer.

USAGCD reserves the right to change the above fees from time to time in its sole discretion, without prior notice to the Customer. The Customer acknowledges the responsibility to stay informed of the most current Refund Policy and the other relevant legal pages of this website when utilizing the Services or requesting a refund.

Should any issue arise regarding any matter, please do not hesitate to contact our customer service department. Suppose the problem is solved individually by canceling the bank or credit card company’s financial transaction. In that case, we reserve the right to contact the bank and submit a re-application letter to request a refund to our account. We may, at our sole discretion, stop providing services to specific users.

In the end, the issue of a refund is at USAGCD’s sole discretion. Although the company has returned the money in isolated cases in the past, one should know that it is considered final when the payment is made.

Updated: 16/08/2024

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Usagcd.com is owned and operated by NML CORP LTD, a private company and is in no way affiliated with the United States Government, United States Citizenship and Immigration Services (USCIS) (the official Diversity Visa Program website ), or legal representation. USAGCD is not a law firm nor is it licensed to practice law in any state. You can apply for a green card for free on the U.S. government website.

NML CORP LTD is wholly owned by ELITIQ DOCUMENTS CLEARING SERVICES EST, a company incorporated under the laws of the United Arab Emirates with registration number 1109691, and located at AL BUDOOR, Naif, plot number 386-0, Dubai, United Arab Emirates. Depending on the specific service chosen, the geographic location of the client, and the nature of the client’s needs, the services may be provided either by NML CORP LTD or by ELITIQ DOCUMENTS CLEARING SERVICES EST. In addition, some specialized services may be better handled by one company over the other, depending on its experience and resources. Our commitment is to provide a seamless, high-quality service. By leveraging the strengths of both NML CORP LTD and ELITIQ DOCUMENTS CLEARING SERVICES EST, we ensure that our clients receive the best possible support, tailored to their unique circumstances and requirements.

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