Cancellation / Refund Policy

Home
Cancellation / Refund Policy

Can I get a refund from the USAGCD?

Customer (s) are responsible for claiming a refund (his / her money) if:

The USAGCD office agreed to receive the customer’s request, after which an individual decision withdraws this decision not to complete the status of the request only if the USAGCD office didn’t provide legal consultation or substantive information about the inquiry until the withdrawal.
The USAGCD office provides false or dishonest advice regarding the customer’s request or case, which resulted negatively the customer’s request. The customer shall not have the right to claim a refund in case of unsuccessful completing the customer’s request due to any objective circumstances, actions of third parties and factors beyond the control of the USAGCD office.
The customer cannot obtain the visa/immigration due explicitly to misinformation by the USAGCD office.
That the customer made a real/honest mistake in submitting the request to USAGCD for which he notified the USAGCD office immediately.
At USAGCD, we strive to provide every customer with efficient and reliable service. However, we know that there may be times when a customer wishes to cancel our service. We offer a money refund guarantee and will fully refund the amount paid according to each case. If you submit a request for a refund within 45 days and the relevant government agency does not approve your request, we will issue you a full refund within three working days.

Please note that USAGCD will issue no refund approvals for a customer/customers who wish to terminate their agreement with USAGCD before the time of delivery of customers’ immigration and/or visa applications. Refunds will only be issued after the relevant authority/body has submitted a negative decision regarding the customer’s condition/request. Refunds will be processed to the original payment method.

In general, we cannot refund refunds upon successful submission of an order or if online registration has been submitted and approved with the relevant government agency, which has approved the customer’s request. If you believe we have not performed our work following the terms and conditions indicated in the order form, please email us.

USAGCD office collects an administration fee on the refunded amount which shall be adjusted according to the package selected by the Customer for which he submits a request, as follows:

“Legal advice” service amount shall not be refunded once given and no administration fee will be due – 0 EUR
For “One Person – 1 year”, “One person – 5 years” packages the administration fee in case of refund shall be 50 EUR
For “Visa B1/B2” package the administration fee in case of refund shall be 50 EUR
For “Legal advice regarding a study visa” package the administration fee in case of refund shall be 50 EUR
For “DS-160” package the administration fee in case of refund shall be 50 EUR
For “Application for 1 year for family”, “Family – all family members for 5 years” packages the administration fee in case of refund shall be 65 EUR.

The above administration fees will be set-off by the amount of the chosen package subject to refund to the Customer.

Should any issue arise regarding any matter, please do not hesitate to contact our customer service department. Suppose the problem is solved individually by canceling the bank or credit card company’s financial transaction. In that case, we reserve the right to contact the bank and submit a re-application letter to request a refund to our account. We may, at our sole discretion, stop providing services to specific users.

In the end, the issue of a refund is at USAGCD’s sole discretion. Although the company has returned the money in isolated cases in the past, one should know that it is considered final when the payment is made.

US Diversity Visa Program

The United States grants 80,000 green cards to foreigners instead
of 55,000 this year. Don’t miss the opportunity to live the American dream.

Book your place now

Contact us

DV Program

Immigration to the USA

Legal

The Usagcd.com website is owned and operated by NML CORP LTD, a private entity and is not affiliated with the United States Government or the USCIS in any way (DV Official Page). Our services do not include legal services, legal advice or legal representation. USAGCD is not a law firm and is not licensed to practice law in any state. You can apply for the Green Card for free on the US government website.

We Accept All payment methods employ top-tier internet security measures ensuring the utmost protection for your online transactions