Cancellation / Refund Policy
Can I get a refund from the USAGCD?
Customer (s) are responsible for claiming a refund (his / her money) if:
Please note that USAGCD will issue no refund approvals for a customer/customers who wish to terminate their agreement with USAGCD before the time of delivery of customers’ immigration and/or visa applications. Refunds will only be issued after the relevant authority/body has submitted a negative decision regarding the customer’s condition/request. Refunds will be processed to the original payment method.
In general, we cannot refund refunds upon successful submission of an order or if online registration has been submitted and approved with the relevant government agency, which has approved the customer’s request. If you believe we have not performed our work following the terms and conditions indicated in the order form, please email us.
USAGCD office collects an administration fee on the refunded amount which shall be adjusted according to the package selected by the Customer for which he submits a request, as follows:
The above administration fees will be set-off by the amount of the chosen package subject to refund to the Customer.
Should any issue arise regarding any matter, please do not hesitate to contact our customer service department. Suppose the problem is solved individually by canceling the bank or credit card company’s financial transaction. In that case, we reserve the right to contact the bank and submit a re-application letter to request a refund to our account. We may, at our sole discretion, stop providing services to specific users.
In the end, the issue of a refund is at USAGCD’s sole discretion. Although the company has returned the money in isolated cases in the past, one should know that it is considered final when the payment is made.