Cancellation / Refund Policy
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- Cancellation / Refund Policy
Can I get a refund from the USAGCD?
Customer (s) are responsible for claiming a refund (his / her money) if:
- The USAGCD office agreed to receive the customer’s request, after which an individual decision withdraws this decision not to complete the status of the request only if the USAGCD office didn’t provide legal consultation or substantive information about the inquiry until the withdrawal.
- The USAGCD office provides false or dishonest advice regarding the customer’s request or case, which resulted negatively the customer’s request. The customer shall not have the right to claim a refund in case of unsuccessful completing the customer’s request due to any objective circumstances, actions of third parties and factors beyond the control of the USAGCD office.
- The customer cannot obtain the visa/immigration due explicitly to misinformation by the USAGCD office.
- That the customer made a real/honest mistake in submitting the request to USAGCD for which he notified the USAGCD office immediately.
- At USAGCD, we strive to provide every customer with efficient and reliable service. However, we know that there may be times when a customer wishes to cancel our service. We offer a money refund guarantee and will fully refund the amount paid according to each case. If you submit a request for a refund within 45 days and the relevant government agency does not approve your request, we will issue you a full refund within three working days.
Please note that USAGCD will issue no refund approvals for a customer/customers who wish to terminate their agreement with USAGCD before the time of delivery of customers’ immigration and/or visa applications. Refunds will only be issued after the relevant authority/body has submitted a negative decision regarding the customer’s condition/request. Refunds will be processed to the original payment method.
In general, we cannot refund refunds upon successful submission of an order or if online registration has been submitted and approved with the relevant government agency, which has approved the customer’s request. If you believe we have not performed our work following the terms and conditions indicated in the order form, please email us.
USAGCD office collects an administration fee on the refunded amount which shall be adjusted according to the package selected by the Customer for which he submits a request, as follows:
- “Legal advice” service amount shall not be refunded once given and no administration fee will be due – 0 $
- For “One Person – 1 year”, “One person – 5 years” packages the administration fee in case of refund shall be 50 $
- For “Visa B1/B2” package the administration fee in case of refund shall be 50 $
- For “Legal advice regarding a study visa” package the administration fee in case of refund shall be 50 $
- For “DS-160” package the administration fee in case of refund shall be 50 $
- For “Application for 1 year for family”, “Family – all family members for 5 years” packages the administration fee in case of refund shall be 65 $.
The above administration fees will be set-off by the amount of the chosen package subject to refund to the Customer.
Should any issue arise regarding any matter, please do not hesitate to contact our customer service department. Suppose the problem is solved individually by canceling the bank or credit card company’s financial transaction. In that case, we reserve the right to contact the bank and submit a re-application letter to request a refund to our account. We may, at our sole discretion, stop providing services to specific users.
In the end, the issue of a refund is at USAGCD’s sole discretion. Although the company has returned the money in isolated cases in the past, one should know that it is considered final when the payment is made.
Contact us
- [email protected]
- +19179628307
- +14135129479
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418 Broadway #4180 Albany,
NY 12207, USA
Usagcd.com is owned and operated by NML CORP LTD, a private company and is in no way affiliated with the United States Government, United States Citizenship and Immigration Services (USCIS) (the official Diversity Visa Program website ), or legal representation. USAGCD is not a law firm nor is it licensed to practice law in any state. You can apply for a green card for free on the U.S. government website.
NML CORP LTD is wholly owned by ELITIQ DOCUMENTS CLEARING SERVICES EST, a company incorporated under the laws of the United Arab Emirates with registration number 1109691, and located at AL BUDOOR, Naif, plot number 386-0, Dubai, United Arab Emirates. Depending on the specific service chosen, the geographic location of the client, and the nature of the client’s needs, the services may be provided either by NML CORP LTD or by ELITIQ DOCUMENTS CLEARING SERVICES EST. In addition, some specialized services may be better handled by one company over the other, depending on its experience and resources. Our commitment is to provide a seamless, high-quality service. By leveraging the strengths of both NML CORP LTD and ELITIQ DOCUMENTS CLEARING SERVICES EST, we ensure that our clients receive the best possible support, tailored to their unique circumstances and requirements.
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